Telephone Company Youfone invoiced unused call minutes to hundreds of customers
As a result of a system calculated the Rotterdam Youfone months ultrashort telephone calls as calls of two minutes so customers had to pay a lot. Frans van der Meij from Haarlem trusted the affair is not.
“Because the account of my son was more expensive than before, I’m going napluizen notes. It was noticed that no conversation of one minute on their notes in November was more mentioned, whereas previously it was so, “he said.
Technical problem
A technical problem the cause, reports Youfone that currently recruits customers with movies fake hit singer Marcelino Wunderlich (Ruben Nicolai). The company has been struggling for months with a malfunction of the timing, but kept it quiet clear from inquiring.
According Youfone director Valentine Rensing involves up to 500 customers whose failure has occurred. “Since then the problem is solved. Unfortunately, we can only repay victims when they report, “said Rensing. He argues that a customer goes up a tenner
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That sounds like a lot more information is withheld. First, do not say anything and let customers pay too much, then say that it is at most 500 customers but they do not know who. This is simply a company that is always willing to go the extra mile for the customer, and the whole thing rather than trying to hush honest with its customers to go. This is just scams, less I can not make.
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All additional costs back to the client and terminate the subscription.
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If they know that they will still know who they are up to 500 customers, why should they report themselves? They knew that the problem was playing but have kept quiet to defraud thousands of dollars with fake invoices! Because fraud is nothing, nothing less. And then also put the responsibility on the consumer what a contempt.
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Vague story, the leak could be closed, but they do not know where it has leaked. Were “too few” minutes calculates, then it was sure to find out who has yet to receive an extra bill. This is a scam!
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Customers must report because they would not know who they are? How is it that he knows that the max. 500 and the max. A tenner per person? In Short? He can be so in the politike, lying he can already!
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Cheap is expensive. This “fast guys” are only out to make a lot of money in a short time and the consumer is in last place. Why I have a subscription to one of the big players, maybe a little more expensive but also better service and nationwide coverage, which you usually do not have with small businesses.
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I would also say that if I knowingly people from a leg from their body and then turn against the light walk by one observant person.
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Company itself will not take steps, but the customer must do. No response = no refund. So you see, for a dime at ringside. That still does not work!
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If Youfone can only refund if the customer reports themselves, then Youfone do not know that it is only 500 customers. Because then Youfone could just contact those 500 customers.
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Bet Youfone director Valentine Rensing a VVD tuner is? Technical problem, come on.
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Yes yes again a “technical error” … He always operates in favor of the provider. They’re just crooks who think people are crazy and you can steal them so well. Because none of their invoices includes only 1 minute late on your doorstep.
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stuff you get with that telecom cowboys, they are difficult to address and fraud suits becomes trivialized, it’s only a tenner x 500x 4 = yeah. 4 months x 500 x 10 = € 20,000 telecom cowboys; if he knows that it will be about 500 subscribers, I’d say give everyone 10 euro back, you stay credible.
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happened to me last year several times complaints were dismissed bid.
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with the current stem culture that has struck everywhere, you can grab the best one provider who has been working as Vodafone or KPN. I would definitely avoid new providers as it as has been seen, in their affairs in good order. and every time they throw an error that supposedly is not with them. and already the responsibility to recover money deposited by customers. they can say that they are 500 customers. pay it off.
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Scammers so !!!
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yes yes, and you geleuft that. It seems like half the world is composed of scammers who highlight the good half Hague All Harries who want to score quickly in the wallet. And the government is leading.
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‘); }
Story does not sound strange to me. Have also made the mistake a year ago to use Youfone. That once but never again. Wrong send invoices then close and then file charges that were not agreed connect again, a month later as charge etc. etc. In short just not kicking in this business. The telecom cowboys! Just am now back at KPN and it just works great.