Monday, 26. January 2015 – 15:55 Update: 26-01-2015 17:39
The communication between customers and insurers could be better. That is the conclusion after three customer satisfaction surveys among a total of almost 23,000 private and business customers of insurers who has let the Insurers Association carried out by research agencies GfK and Market Response.
In life insurance, the group of customers who made payments to a request in the past year, less satisfied with their insurer. An important point for improvement in the
Customers are more positive about the comprehensiveness and clarity of the letters and e-mails they receive. They also find that their insurance covers them kinder and fairer. Especially with private insurance customers are positive about the treatment by their insurer when they have filed a claim last year.
The Association assesses annually the customer satisfaction to understand the value of customers and insurers for clues found to improve services.
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