Some customers may have financial problems because they were having difficulty with paying the interest. ICS was just able to take advantage of that interest.
Regulator AFM has started an investigation and looking into possible sanctions, confirms director Gijs Wildeboer of International Card Services (ICS) to NRC handelsblad.
ICS has 3 million customers in the Netherlands and is the market leader. Customers of ICS could revolving funds exit. The limit of these loans is € 2,500, but customers were allowed ICS to 15 percent more to borrow than the allowable standard. It is the legal duty of care is violated.
Share
According to Wildeboer is that 15 percent only on the part of the customers used. The director finds that the company is “the customer too much central, but its importance too little.”
“We want customers to simply help. If you’re in Japan you to your hotel and you have not completely sharp how much you spent on your car, it is very annoying if you map the just don’t do it,” he says in the newspaper.
According to the director, took the scheme “in each case, five years”, but it was not a conscious policy. However, he acknowledges that ICS has made an error. “We were the. That was a mistake.”
ICS came at the beginning of last year behind the error through an internal investigation after questions of a customer. Then lifted the company to the AFM.
No comments:
Post a Comment