Many online stores to pay their customers in case of returns still too late, too little, or not at all back. The Consumers ‘ association has for the fourth year in a row, determined that it often does not go well.
The bond ordered 675 articles for over 200 websites. At each store was three times bought something and within fourteen days returned.
27 percent of the stores are paid too late, and 9 percent paid not at all during the duration of the study (115 days).
36 percent of the shops paid the cost of the item returned back, but at least one of the shipments, not the delivery charges. 18 percent did this in any of the three orders.
online Stores must, within fourteen days after the customer return log on the purchase price refund, plus the shipping costs.
Customers of online stores by the poor to repay every year for about 12 million euros duped, says the Consumers ‘ association. Supervisor Authority Consumer and Market shared earlier fines to merchants who do not abide by the rules for refund.
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