The company advertised on its website with prices for package tours and individual tickets that were not used in any additional costs.
If you want to book, should be able to choose a vacation based on actual costs said ACM director Anita Vegter Wednesday. ” Suppliers have to be clear about that, so consumers can compare different offers. “
Corendon did not comply with those rules in the period August 2015 to February 2016. At package hiding the company booking fee (25 euros) and a contribution to the Emergency Fund (EUR 2.50) in the fine print. When flights are concerned the additional service charge of 3 euros per booking.
The ACM claims to have travel agents rather reminded of their obligation to advertise only prices which already include all unavoidable costs. ” Now we take action against companies that deceive consumers with non-transparent pricing, ” said Vegter.
Disproportionate
Director Steven van der Heijden called the fine ” disproportionately high ‘ “and said that Corendon appeals. ” We have never conscious consumers want to put on the wrong track, ” he said. ” These are minimum things that are adapted already. That was done in consultation with the ACM, but it did not go fast enough. ”
The chief suspect ACM with the penalty for Corendon wanted to set an example. ” According to them maybe letter of the law right, but our competitors have their act together not all done. Yet only we punished. This is difficult to digest. “
The penalties which also significantly increased the ACM can impose this month. For an offense committed before July 1, the regulator can give a maximum fine of 450,000 euros. Companies still go wrong, must take account of 900,000 euros, or 1 per cent of their turnover
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