ABN Amro successful with webcam advice <- - .post header>: already a quarter of all personal consultations with the bank held at a distance. The webcam option works so well, that it is now also available on Sunday, says Director of the mortgage company Jan van Baars in an interview with amweb.
According to Van Baars to the bank growth in demand for mortgages fine catch. “We have 80 new employment advisors last year hired and this year there are added advisers. We are looking a while for new ways to perform advisory; meanwhile served on distance from us 25% of all consultations. That possibility is highly valued by customers. That reinforces our objective to grow at 50% recommendation from a distance. “
This spring, ABN Amro started trial webcam advice on Sundays and that possibility is now widely available. “We have already more than 1,000 consultants trained to advise that way,” says Van Baars.
Execution only
In addition to the webcam advice is execution only in march: “We see more customers who sign a mortgage with us that way. It can be a great alternative and we have gone there from the beginning. There is growth, but the growth is gradual. It still is a small minority who enters into a mortgage. But it belongs to the social development that customers increasingly himself at the wheel will sit. “
ABN Amro (including Florius) last year accounted for € 11.6 billion of new mortgages, representing a market share of more than 20%
am:. mortgage
Karin Polman, CEO of ABN aMRO subsidiary Florius, is one of the speakers at am: mortgages. Knowing more? Look here for more information about the event
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