The one-off ‘double’ energy bill, which the Dutch energy company (NLE ) enables its customers in the prospect is very customer unfriendly. This enables the customer to the energy company meanwhile has called in a letter to waive this administrative measure
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NLE recently announced that the payment system is changed to thwart defaulters. From September 2015 the power company sends the energy bill is not the end of the month, but consumers need to pay at the beginning of the month. As a result, customers get one-time two notes simultaneously. An energy bill averaged € 167 per household, but there are also many consumers who (much) more pay per month. A ‘double’ collection thus marks a major financial setback.
Complaints
,, We have received hundreds of complaints in a short period of NLE customers who find that they can not pay for it issue the supplier with defaulters, “announces a spokeswoman for the Consumer. ,, The energy bill is a hefty cost. For this bill twice in one month pay is a big disappointment so soon after the holidays.”
In addition NLE incomplete informs its clients, said the Consumers; The company offers the possibility to cancel the contract without penalty, however, indicating that some consumers will idle their entry discount (currently € 110) lose. ,, That is said only if the customer solicits. “
Installment Amount
According to the union, there are other measures to tackle because payers, such as to allow only new customers in advance pay or increase the deposit amount that consumers who have to pay not pass the credit check at the start of the contract. This amount is to NLE relatively low compared to other providers, reports the Conus Menten Bond on its website.
In response to the consumers let NLE know that tackling defaulters is not the only reason to push forward the payment.
The Consumers, however, the company finds it not transparent about and would like to see it financial advantage NLE take this approach is returned to customers in the form of lower energy rates.
NLE has announced that advance surely pay will have a positive impact on its rates in the future, but a rate reduction is calculated impossible and / or effect immediately, since the effects are still uncertain
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