You’ve been on holiday and have a complaint about your tour company, but that organization is not affiliated with branch club ANVR. As from next month it will for the first time possible to go to a special arbitration committee
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So far could angry consumers in such cases only make going to court. But because of new European guidelines the Foundation for calling consumers for this kind of disagreement and similar issues, such as a store or klusbedrijf, a special “safety net committee ‘in life.
Brussels now wants every consumer to an independent complaints body can rightly explains a spokesperson from the ANVR. The new committee, in its view a lot more expensive for entrepreneurs. An organization that is not a member of the ANVR and being brought before the committee, is almost as lost as the annual fee for the trade club.
Less
In recent years, it is becoming less that travelers submit their complaint to an arbitration committee. This is because the travel industry has become increasingly professional, says the ANVR.
For complaints about travel agencies who are members of the trip dome, has been around for over thirty years a disputes committee Travel. At its launch in 1979 the committee considered nearly 2,500 disputes. Nowadays there is less than five hundred a year.
Passengers with a complaint moreover advised to indicate at all that their destinations on their tour operator. If the complaint is not resolved to your satisfaction right, you can do the tour in the Netherlands with your complaint and, if the parties are still not released, the disputes committee steps
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