Rabobank is working hard to restore it through last year Liboraffaire so tarnished image of the bank. According to Interim Chairman Rinus Minderhoud is not yet trust the old level. Five questions to Rabo CEO, who just over a month to transfer the gavel:
1. Is the tarnished image of Rabobank improved since you took office in late October last year?
,, We measure weekly how our image is doing. And we see the beginning of March an improving trend. In the latest survey showed that we are not yet back to where we were, but we are far from the worst we’ve seen in November last year. “”
2. How the trust of customers and employees should be further improved?
,, All well and if possible to do even better. That seems obvious, but it is not. For example, when customers have a problem with internet banking, we see that reflected in our image. What we have learned it is that we must clearly communicate when we carry out maintenance and clients therefore benefit from internet banking. “” Just do not use
3. Cast the group-wide cultural program, Rabobank earlier this year announced to improve the behavior and attitude towards the customer is now paying off?
,, In the Netherlands only a small 400 people went to the meetings. That was the top of the company. Each of these executives will now deploy its own cultural program for its employees. So it is in gear. But it takes time. A cultural change in an organization of nearly 60,000 people is always slow. “”
4. Rabobank expects more claims in the aftermath of the Liboraffaire and related problems with derivatives in SMEs?
,, Claims there will always be more than in the past in the future. This is because we are dealing with an evolving claim culture. We see these developments it with confidence. We also made no provision, because we – based on what we know now -. Believe accusations that Rabobank is not a target will take ‘
5. How’s the act of your successor Wiebe Draijer?
,, He is not constant with me. For him it is a comprehensive program created. For example, he has been in Australia and the Far East to make our businesses there. Know last week From September he also meetings of the board of directors attending. And at 5 pm on September 30, I wear the key to the safe in his hands. ‘”
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