The company claims to compensate customers if an outage lasts for more than twelve hours, but this disturbance lasted about six hours. That leaves a spokesman Monday
There was a technical reason behind the failure:. There was a fault in the central system that handles Internet traffic. “Simply put, there was traffic, but it did not come to the destination,” said the spokesman
The fault was complex and that is why it took some time until the cause was found.. “A broken cable you faster on the track. ”
The government several years working with telecom providers to a standard compensation for interference. This means that customers are entitled to compensation if the outage lasts longer than twelve hours.
the spokesman says the company that Directive already applies now. “Although this course is very unpleasant for our customers and we offer our apologies for that, we will provide customers not compensate standard after this failure ”
No comments:
Post a Comment