According to a study commissioned by the National Ombudsman of over five hundred Dutch.
“The Dutch are critical and give the government a meager enough,” says Reinier van Zutphen, the National Ombudsman. Half of the Dutch believe that the National Ombudsman must make a case for better communication between government and citizens and to solve problems faster. Also provide assistance to special groups such as children, the elderly and the socially disadvantaged will be important.
“This is a clear message. More attention is needed for the contact and the relationship with citizens. The government should be more active listen, “Van Zutphen says.
lack of expertise
A total of 51 percent annoyed by the lack of expertise among officials. People find that it often takes a long time before you get a response to a question (29%).
It is also frustrating that there is a lack of understanding of personal situations (28%). People would prefer to also decide how they make contact with the government (83%).
Too much hassle
Not everyone takes action to his dissatisfaction with the contact with the public something to report. “Too much hassle” is an important reason for doing nothing. People may help knock do not know anyone found to the Ombudsman, but according to the organization.
That’s why Monday launched a campaign to raise awareness.
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