Consumers still feel often sent from pillar to post by sellers, if they have questions or concerns about products purchased. To get rid of the hassle, consider many consumers to pay for repairs than just himself or to buy a completely new product
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This is the image regulator ACM has gained from the many phone calls and emails from consumers, who enter via consumer counter ConsuWijzer.
In the first half of the ACM received at the counter more than 29,000 reports, was announced Thursday. There were less than in the same period last year, when the ACM received 32,650 messages.
Just as in recent years also went this semester the most questions and complaints about warranty on certain products or services. Also, many people do not agree with certain bills which they had to pay. It turns out that consumers often do not know exactly where they are entitled to, so they are more likely to let it sit there.
There were especially many reports about telecom companies, energy companies and stores for electronics and household appliances. What is striking here is that there are fewer complaints about unwanted telephone sales calls.
The ACM undertook several steps in recent months in response to the reports received. So gyms are held accountable by those employed unsportsmanlike conditions. And retailers in the fashion industry got it down because they are consumers are not well informed about the rules for refund when returning clothes within the statutory cooling-off period
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