Customers KLM can choose the new option when booking a ticket, please notify the airline on Wednesday.
Where could already chosen for receiving the ticket, including through e-mail or SMS, is now Facebook Messenger is an option. Travelers get by using the chat app their boarding pass from Facebook, and via chat kept informed of details of the flight.
In addition, questions may be put directly into the open call a KLM employee . May require not only meet, but also help include rebooking tickets. KLM offers this possibility for some time through his webcare account on Twitter.
Several companies
The system works via KLM’s new business platform of Facebook. After Uber KLM is the second company that will help customers via the Facebook Messenger system.
In addition, cooperation between the companies is also helping customers through Messenger. “If you’re just checked via KLM you can order an Uber Messenger to arrive exactly at the right time at the airport,” said Facebook Messenger head David Marcus at RTL Z . “You are then in the same app and just need continues to send a message.”
Facebook select now decide which companies can participate in the business platform, and companies pay there not for. In the future, against payment platform may be open to all kinds of businesses.
KLM tells RTL Z too early discussions with WhatsApp, also owned by Facebook. WhatsApp is also working on a business platform that allows companies to communicate with their customers
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