The highest fine of 220,000 euros for CoolCat. That company was not only deficit in the area of information provision, but also paid delivery charges are not, or not always, back. That was also true for Bever, 198.000 euros must pay to the regulator. Other beboete parties are Kiesdejuistesportbh, Hipvoordeheb and Shoebaloo.
Additional costs
A consumer that places an order at an online store in time to cancel, has the right to full reimbursement of all costs incurred to get the order delivered to get. This means that also the delivery and other additional charges must be repaid. Online stores to consumers on their website clearly inform about those rules, according to ACM. “The inclusion of this information under a link like ‘customer service’, ‘frequently asked questions’ or ‘general conditions’ is not sufficient.”
a customer of A shop has fourteen days cooling-off period from the day of receipt of the ordered product. From the moment of cancellation of the purchase within two weeks to be returned. The web store shall be the amount then within fourteen days after the notice of the cancellation refund.
CoolCat said in a response to know the penalty to regret. The company stressed that the procedure has improved, making all the rules now to be observed.
Consumer
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