ING CEO Ralph Hamers
Dutch Height
ING ING Groep NV 11.66 +1.35% 0.16 + the next three years deletes 1700 jobs in the Netherlands. The bank wants to digitize his services, as the company announced on Tuesday.
The jobs will mostly disappear at the headquarters of the consumer bank , the administrative departments, call centers and IT departments. Apart from the regular courts, there is also put a line through 1075 jobs are filled by external service providers.
Customer Experience
In connection with the reduction of the number of jobs the bank takes in the fourth quarter a provision for taxes of € 320 million. The operation should result according to ING from 2018 to annual cost savings of € 270 million.
CEO Ralph Hamers emphasized in a note that the measures do not constitute a disguised way to boost the efficiency of the retail branch. “The reason is to improve the customer experience.” According to the CEO and CFO Patrick Flynn savings will not necessarily lead to a higher return on equity
■ Listen to an explanation of ING CEO Ralph Hamers at BNR
efficient
ING attracts € 200 million to further develop its IT system. That comes on top of the € 900 million that had already ready the bank to prepare the organization for a digital future.
According Hammers is the intention that Dutch customers will end up on a “omni platform. That means they Whatever the channel – mobile phone, computer, call center or branch, or a combination of all these possibilities – can go for all their needs at the bank
Dat means that a customer fills out a mortgage online with the results at a later stage immediately get to work with an advisor. And a visit to a bank branch knows the employee that a customer already previously informed via a call center for a particular product.
ING in the middle
When it comes to an efficient IT infrastructure belongs ING according Hammers now only to the middle of the sector. Soon it will be the top, all that remains, according to the CEO ‘a moving target’.
The unions expressed Tuesday morning shocked the scope of the reorganization, though they can understand the reason behind it. According to the Christian trade union CNV reorganization unexpectedly gained momentum since three years ago it was agreed that ING had more gradually converge to a new organization. That appointment now appears in a harsh light, according to the association.
ING states that it will do its best to support of the employees involved in finding a new job. Hammers emphasizes that also new jobs will be created. The agreements with the unions determine the bank for each employee to see to what extent the person can develop further, inside or outside ING.
Associations
The unions said Tuesday to” shocked “by the measures at ING. “The number of job losses, I find on the high side,” says director Emanuel Geurts of the Union. He wants in the upcoming talks with ING to raise the bank considerable work for external employees. “The social plan of the bank is not applicable to them.”
Trend
The surgery at ING comes almost two weeks after a similar step of ABN Amro. That bank deletes thousand jobs in the retail, especially since customers visit less frequently offices. The reorganization at ING does not affect the branch network.
Rabobank grabbed last year heavily in. The increasing digitization of services disappear at local banks eight thousand of the thirty thousand jobs. Furthermore, close more than three hundred of the eight hundred offices their doors.
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