That writes complaints institute for financial services Kifid that the number of complaints received in 2015 has seen decline for the second year in a row, on Monday published annual report.
Kifid was last year just over 6,500 complaints. There are more than five hundred less than in 2014. This decline occurred entirely in the first half of the year.
After the beginning of July had opened an online complaints, actually increased the number of complaints. With a low threshold services know people better find Kifid, the complaints institute concludes.
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However, still many people find a procedure Kifid tough and complicated and they feel that not really listened to them. The complaints institute criticism calls up and wants to do something about it. It is consumers who make a complaint throughout the procedure active support.
” Kifid would show more compassion for people with complaints about financial services, ” says director Bas de Groot. It must thereby be guaranteed the independence and impartiality of the complaints institute. ” We have no interest representatives. ”
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