Appliances sold by subscription, falling since the spring in the category of credit. In 2017, the telecom sector should therefore comply for lending to all rules. Until then, there is a transitional situation.
KPN revealed that one in four deals existence of usurious interest rates higher than the legally permitted 14 percent. After questions from this newspaper the telecom provider has removed most of the usury deals on its website.
We are equally aware of any harm and suggests that these combinations “are rarely sold or”. “We bring these are not specifically attention and brands that consumers here have no interest in.”
Director Stef Smith of Consumer Claims, which came across the wrongdoing, it has “strong suspicion” that the provider already longer breaks the rules. Moreover, under no circumstances, KPN mentions the interest rate, while according to Smit should. “In that case, duped tens of thousands of consumers, and possibly much more.”
For the Financial Markets Authority (AFM), which oversees lenders, it is a complicated issue. KPN is expected to have a license at the end of this year. Until then, the regulator nothing to maintain.
Lawyer Jurjen Lemstra thinks that if the facts are as a case on the basis of an unfair commercial practice has been promising. “A company must not misleading statements about the composition of the price of a product or service.”
In response, KPN refers to the discussions with the AFM license. “That process is in full swing. In the run up to KPN will change all propositions for a combination of device subscription so that they comply with the Act on Financial Supervision (WFT). “
Smit calls victims themselves to join Consumers Claim. On their behalf, he wants to recover all interest paid and bring the subscription fee for the remainder of the term down.
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I told you, banks, government, insurance companies, all crooks.
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What a hassle. One seeks something to litigate. One is still in itself if you have a cell phone yet neemt.Je will not pay € 55 if another provider offering virtually the same for € 44. Individuals who go along with this and go procedren have a sign on their head. Now you’re going to spend even more money to deal with Consumer Claims litigation. Just good kijkenwat you get value for money and which do not blindly take the first best offer. Simple.
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I do not think it goes here OM investigate itself ….. these offenses simply called scams. Less less (criminal you know) man, which is apparently equivalent to murder …. political assassination by the VVD, PVV? Justice VVD so?
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as Banks insurers, they try it, it is not gone against it, dismissed them lucky and earn extra money on the backs of their customers …. is there something done, no problem, we just paid the fine — also from the general pot (paid for by the customer), and it just goes back invent something new, to bugger customer … as long as they themselves remain unaffected, this will continue through the end of time !!
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Dirty yet all! Everything, absolutely everything revolves around money on this planet!
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are we not screwed by our government are the other robber barons as insurers and prividers who can not keep their hands. The bad will that the government there has long been aware of, but does nothing.
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KPN still comes from PTT ancient state? Then it’s probably in the genes. As soon as it does, you can be assured to do with the state or government that you are cheated. Nothing new under the sun. Next
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How should these top managers are paid differently, just ordinary people cheat and steal as much money out of their pockets.
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and what about the foist a tablet that I did not have, but which belonged to the subscription according to the woman in the shop and where absolutely no additional costs would come? Even after ten times not ask. Then two years stuck at 45 euros extra per month for something I did not use. I could do whatever I wanted, I could not get off. I paid for the thing three times and then they wanted the bitch back too. Not done. Sold.
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they’re all doing in one way or another?
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look, and I want nothing more to do with our national scam gang. I’ve been ziggo years with full satisfaction. Never had problems with it ….
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The colors green yellow blue says it all. Annoys you green and yellow. And you pay your blue. So
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that’s why I buy just the device for the cheapest price and a single sim only subscription, I have calculated that this is always the cheapest.
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Resembling the current government policy of lie, cheat and steal. Lets you apply at 15-3-’17.
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Each telecom company deceived customers. E.g. the 4G network. 4G network would 1000Mb / s should be. But you can be happy if you 25Mb / s has. If they say they really mean 4G than it is a newer generation that is better than their 3G. Also strange is that when your subscription afloopt.Dus your phone is paid off. Suddenly would not renew your costs are higher (so your old subscription proceeds) will you just a few euros less cost. € 30 instead of paying off your phone
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just a claim and submit to KPN and ask money back that’s the solution and do not send away just persevere.
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I’d rather see them those annoying standard 4-5% increase in all questioning packages. Sure is switch providers an option, but that’s so much stuff …
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Do you believe the reaction of KPN? The deals are hardly sold … If a deal does not start then he disappears within a few weeks and replaced with something that does work. Have for years worked in marketing for telcos and can confirm that the reaction of KPN’s a lie. Let them produce the figures that sold deals. You will see that it’s not quite so bad.
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Yes, ho, hold on. This is not a steal or light! The financial director of KPN, Jan Kees de Jager would never have allowed if he was not sure that KPN will reimburse the excess costed. WITH INTEREST.
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What you buy is yourself at. Who again earned most of these actions is consumer rights. People kick out of it! I have 20 years of KPN mobile phone and never had trouble. I can not say from other providers when my friends hear .To say nothing about the range what is best for KPN !! So do not complain afterwards.
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Look at it not strange that calculated KPN usury. There are at KPN as gehete niche departments that regularly break the rules of the ACM. This is known to management but they are not capable enough to adjust. In recent years, the better managers left (voluntary and involuntary) what still is no charts and generally still quite old too. The company slowly backwards (see turnover) and the competition will only increase.
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strange that my family and friends at the campsite in Zeeland Flanders have a very poor reception and connection to a KPN subscription. Is said because we are 1 km. Chairing the Belgian border. I’ve never had problems with my Vodafone subscription.