Consumers Claim prepares case for at phone providers – Financieele Dagblad

Consumer Claim, an organization that specializes in mass claims, sees opportunities to bring a case against telecom providers such as KPN, Vodafone and T-Mobile. Which consumers would wrongly calculated an all-in price in mobile telephone subscriptions.

All-in accounts are accounts where no breakdown given the call charges and the price of the device. In addition to an expensive subscription the consumer gets the phone in his experience there than ‘free’. Nowadays mention most phone providers or the cost of the phone.

Following is a judgment of the Supreme Court last Friday. The Supreme Court upheld an earlier ruling that a consumer will not be necessary to pay for its all-inclusive subscription. It was a plan that was locked at KPN. The case was brought by Lindorff, credit management company that was hired by KPN to collect the bill of more than € 2,000.

account

phone Providers have kept hidden for years the real cost of the phone and go there now account for pay, “says Stef Smith, director of Consumer Claims.

the Supreme Court needs a telecom company to determine the purchase price for a mobile phone separately In addition to the subscription fees. This requirement can not be met at a so-called all-in subscription.

The Supreme Court now says that a part of the consumer the contract that concerns can turn back to the unit. In that case he does not pay compensation for the value or use of the device. He can merely rendering the device. “The consumer is not obliged to (…) also have to pay a fee for the pleasure (including the ability to use) that he has had the device,” according to the verdict.

Loan

Consumer Claim considers a all-inclusive subscription for which the phone is a loan. Because phone providers have not been told to what amount the consumer concluded a loan, they have broken the law. Customers agreement may regard destroy the credit. The telephone provider must refund all fees paid for the phone.

Especially consumers who have come through the conclusion of a telephone in financial trouble , according to Claim Consumers can appeal the ruling. But consumers still pay the full price at the end of the mandatory contract, may submit a claim under the claim organization.